Refund Policy
Last updated: July 2026
We stand behind every search. This policy explains our 30-day money-back guarantee and how to request a refund.
30-day money-back guarantee
Every TrackCenter search is backed by a 30-day money-back guarantee. If the service does not deliver a usable result, you can request a full refund within 30 days of your purchase.
When you are eligible
You are eligible for a refund if we were unable to locate the number you searched, or if the location result was clearly inaccurate. Refunds are provided in these cases, no questions asked, within the 30-day window.
How to request a refund
Contact our support team through the Contact page with the phone number or order reference from your purchase and a short note about the issue. We will review and confirm your refund.
Processing time
Once approved, we process your refund within 24 hours. The funds then return to your original payment method, typically within 5–10 business days depending on your bank or card provider.
Exceptions
Refund requests made after the 30-day window, or for searches where an accurate result was successfully delivered, may not be eligible. We review each request fairly.
Contact
Questions about a refund? Reach us any time through the Contact page — we are here to help.
This document is a template provided for convenience and should be reviewed by qualified legal counsel before you rely on it.