Refund Policy

Last Updated: [5 Feb 2023]

This Cancellation and Refund Policy ("Policy") outlines the terms and conditions for cancellations, refunds, and related matters for subscriptions and services provided by TrackCenter.net ("we", "us", or "our"). By using our services, you agree to the terms outlined in this Policy.

Cancellation of Subscription:

Users who have subscribed to any service provided by TrackCenter.net may cancel their subscription at any time. To initiate the cancellation process, users can follow these steps:

Access the "Support" section from the website's menu. Select the "Subscription Cancellation" option. Complete and submit the subscription cancellation form. Alternatively, users can contact us at support@trackcenter.net with their cancellation request. Please note that any cancellation request sent from an email address different from the one used for the subscription will not be processed. To ensure successful cancellation, users must provide the same email address used during the subscription process.

Refund Requests

• Service Dissatisfaction: If you are dissatisfied with the quality of service received from TrackCenter.net or have concerns about the accuracy of information, you have the right to submit a refund request.
• Service Performance Issues: Subscribers experiencing service performance issues, such as server downtime or the failure of third-party applications to function properly, are eligible to submit a refund request.

Forgotten Subscriptions

In the event that you forget about your active subscription to TrackCenter.net, the subscription will continue until you initiate a cancellation request or until payment cannot be processed from your card. Upon realizing an unauthorized subscription or suspecting unauthorized use of your payment method, you must promptly contact us. We will assist you in initiating the appropriate cancellation and refund procedures for such situations.

Refund Process:

• Unauthorized transactions: In cases where unauthorized transactions are detected on your account as a result of using TrackCenter.net's services, you are entitled to a full refund. We take your financial security seriously and will promptly investigate and rectify any unauthorized transactions.
• Subscription forgetfulness: If you inadvertently forget about an active subscription and continue to be billed, we provide a full refund for the most recent billing cycle upon your request
• Service disruptions due to system errors: If our services experience disruptions or failures due to technical errors or system failures on our part, we will issue a full refund for the affected period
• Dissatisfaction with service quality: If you are dissatisfied with the quality of the services provided by TrackCenter.net and can demonstrate the reasons for your dissatisfaction, you may be eligible for a full or partial refund, depending on the circumstances.

Service Fee and Deductions:

All fees associated with the cancellation and refund process are covered by TrackCenter.net. Subscribers will not incur any deductions or charges related to the refund process.

Inaccurate Information:

For instances where incorrect information (e.g., email address, phone number) was provided during the subscription process, a one-time cancellation and refund process will be executed.

Policy Changes:

This Policy may be subject to change without notice. Users are encouraged to review this Policy periodically for updates.

For inquiries or concerns related to cancellations, refunds, or this Policy, please contact us at support@trackcenter.net

By using TrackCenter.net's services, you acknowledge that you have read and agreed to the terms of this Cancellation and Refund Policy.